How does shipping work?

Shipping Methods

At checkout, you'll be prompted to choose the shipping method that works for you:

Standard Shipping: Delivery within 5-7 business days

Express Shipping: Delivery within 2-3 business days.

International Shipping: Delivery times may vary based on destination (typically 7-14 business days).

Free Shipping: Free domestic shipping (United States only) for orders over $100.

How long will it take to process my order?

Orders are processed within 1-2 business days after purchase. Once your order is shipped, you will receive a confirmation email with tracking information.

Delivery Details

All orders are shipped on business days (Monday-Friday, excluding holidays).

We work with trusted carriers like DHL, Fedex and USPS to ensure your package arrives safely and on time.

For international orders, customs duties or taxes may apply and are the responsibility of the customer.

Will I be able to track my order?

You can track your shipment using the tracking number provided in your shipping confirmation email. If you have any issues or concerns, please contact us at support@thunderhouse.co.

Can I exchange or return my items?

Yes, returns are accepted within 30 days, provided the item is undamaged. For more information on returns, please visit this page.

Do you have a retail store?

No, we are online only at the moment. Please see our page titled "Where to Buy" to find local stockists.

Other questions or concerns?

If you have questions about your shipment or need to make any changes to your order, our customer support team is here to help. Reach out to us at support@thunderhouse.co, and we’ll respond as quickly as possible.

Thank you for supporting live music. We’re grateful.